IT SUPPORT SPECIALIST, LONDON
ABOUT TURNBULL & ASSER
Turnbull & Asser is the definitive British shirtmaker, and has made shirts in England since 1885. Superior craftsmanship and personal service set Turnbull apart, qualities recognised by HRH The Prince of Wales with the bestowal of his first Royal Warrant. Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.
ABOUT THE ROLE
Based in our Head Office in London, we are looking for a motivated individual to work within a compact IT support team to manage all 1st line IT support calls. The position is available with immediate start.
Manage by phone or email all IT incidents or requests for assistance in relation to current IT services or process.
Direct and escalate support calls to 2nd/3rd line level as and when required.
Administer and maintain the IT Service Desk support call logging system
Oversee and maintain corporate backup and anti-virus solutions from Head Office
End-to-end management Office 365 across the business
Consolidate, upgrade and manage all physical servers across business
Monitoring of internal server side event logs inc. changes and/or potential disruptions to normal service
Update PCs and servers throughout business with latest Microsoft updates and patches
Assist line manager with rolling out all IT change processes throughout business
Manage Meraki firewalls and routers through business
Managing corporate local and network printing infrastructure inc. ordering spares and consumables
Create and manage an IT procurement standard to be used for all new starters/replacement equipment
Setup new user machines as necessary, inc. hardware configuration, network configuration and Office 365 setup
Assist 2nd line support incidents as required
First point of contact for 3rd party suppliers
QUALIFICATIONS & EDUCATIONAL REQUIREMENTS
Any recognised academic, technical or professional IT accreditation would be an advantage, but not essential. Successful candidates would have worked in a similar support role for a minimum of 2.5 years
Experience in Ethernet environments using Active Directory, TCP/IP and DNS
Familiarity of LAN/WAN/VPN network infrastructure including testing (ping, tracert)
Experience in managing Meraki routers and firewalls
Knowledge of remote desktop & Citrix
Experience in creating and working with virtual servers (Hypervisor, EXSI)
Experience working with FTP & EDI
Ability to produce accurate results whilst working under pressure and against tight timescales
Knowledge and experience of working in Microsoft Server/Desktop and Apple Mac environments
Comprehension and understanding of Microsoft SQL server 2005/2008/2012 relational database structures
IT experience in working within a retail environment would be a distinct advantage
Good communication skill and enthusiasm
Ability to assist and work alongside other departments
MS Office knowledge essential
Experience in working with both Windows and Mac environments
HOW TO APPLY
Please send your CV and cover letter to firstname.lastname@example.org.