Skip to content


We're here to help. Contact us any time.

At Turnbull & Asser, we always go the extra mile to deliver an exceptional experience for every customer. In this section, we answer the most common questions about online orders, covering payment, delivery, and returns. For additional insights into our exclusive Made to Measure shirts, monogramming, bespoke and tailoring services, please explore the Products area.

Be inspired by our heritage and explore all aspects of modern menswear through our newsletters. For even more style news, insights and exclusive interviews, don't miss our Off The Cuff blog.

For more information, don't hesitate to contact our Customer Service.


We are pleased to offer complimentary delivery on all orders. 

Timing and carrier companies depend on your shopping destination:

UK: 1-2 business days via DPD

Canada: 5-7 business days via UPS

EU and other international destinations: approximately 2-3 business days via DHL. Please note timing may vary by Country/region, and will be stated at checkout before payment.

The delivery time indicated above is calculated from the dispatch date; orders received by 10 am GMT, Monday to Friday, are dispatched on the same day. Please note that this can vary during our busier periods. 

You will receive an email containing the tracking number once the products are shipped. Please note we may need to split your order into separate packages – for each package sent, you will receive an email with shipping confirmation and a tracking number.

If you have any questions or require more information about the delivery, please get in touch with Customer Service.


At Turnbull & Asser, every garment is carefully made from premium-quality fabrics – all orders are subject to availability at the time of purchase. If the item is no longer available at the time of purchase or is subject to a delay, we will contact you as soon as possible at the email address provided during checkout to let you know. 

Place your order by 10 am GMT, Monday to Friday, to ensure same-day processing. Orders placed after this time or on weekends and holidays will be processed the following working day.  

Please note that a signature may be required upon delivery, therefore we suggest selecting an address where you or someone else is present during office hours.

Carriers and delivery

Mainland UK: orders are shipped with DPD. The courier will inform you of the exact delivery date and time with one-hour accuracy. You can change the delivery date or address if needed.

Canada: orders are shipped with UPS. The customer will be responsible for paying any import duties or clearance fees.

EU and international orders: we offer Express Delivery with DHL (the estimated delivery time will be determined by your shipping destination and indicated at checkout). On Demand Delivery is available according to the carrier's local policies. The customer will be responsible for paying any import duties or clearance fees.

Global-e is our third-party partner for international deliveries, allowing secure and efficient shipping to over 100 destinations worldwide. If you have any questions or require more information, please visit the Global-e help centre. Alternatively, you can contact our Customer Service team at +44 020 7808 3138 or email us at


Made to Measure shirts can take up to 6-8 weeks to manufacture. Adding your monogram on a Made to Measure shirt will require an additional 7-10 business days. Other monogrammed items require up to 6-8 weeks before we dispatch.

Unfortunately, we cannot cancel orders containing bespoke and personalised pieces after they've been placed, as they're made to your exact specifications. For this reason, we cannot accept returns of Made to Measure and monogrammed items.


We accept the following payment methods: Visa, MasterCard, American Express and PayPal. The currency you will be charged in will be displayed on the product page and in your shopping bag. 

Other options, such as Klarna and local payment methods, will be available based on your shipping destination.

Customers based in the UK can complete their order using our Express Checkout feature, offering an even faster, seamless payment through PayPal, Google Pay and Shop Pay.

Once the transaction is completed, you will receive an email confirming the details of your order. You will also receive an email containing the tracking number once the products are shipped.


For orders sent to the UK, EU and most international destinations, the order total will include all applicable fees, taxes and duties – these are calculated automatically and displayed at checkout before payment is completed.

For orders sent to Canada and specific international destinations, local taxes, duties and customs clearance fees may apply and cannot be calculated or paid upfront. You will be clearly informed at checkout, before payment is completed, that additional fees may be requested at delivery. We also suggest checking with the carrier company or local customs office before placing your order. 


We currently ship to mainland UK, EU, Canada and over 100 international destinations through our partner, Global-e. 

To view the complete list of shipping destinations, select the Ship To button in the top right-hand corner of the page.

If you wish to ship to the US, please visit

Due to local shipping restrictions, we may be unable to ship certain items to your location. 

- Sterling silver cannot be shipped to Switzerland

- Fragrances cannot be shipped outside of the UK

Additionally, remote or specific locations may not be served by the carrier. Any information on the delivery restrictions will be shown at checkout.

to top