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IT Support Specialist, London


Turnbull & Asser is the definitive British shirtmaker, and has made shirts in England since 1885. Superior craftsmanship and personal service set Turnbull apart, qualities recognised by HRH The Prince of Wales with the bestowal of his first Royal Warrant. Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.


Based in our Head Office in London, we are looking for a motivated individual to work within a compact IT support team to manage all 1st line IT support calls. The position is available with immediate start.


  • Manage by phone or email all IT incidents or requests for assistance in relation to current IT services or process.
  • Direct and escalate support calls to 2nd/3rd line level as and when required.
  • Administer and maintain the IT Service Desk support call logging system
  • Oversee and maintain corporate backup and anti-virus solutions from Head Office
  • End-to-end management Office 365 across the business
  • Consolidate, upgrade and manage all physical servers across business
  • Monitoring of internal server side event logs inc. changes and/or potential disruptions to normal service
  • Update PCs and servers throughout business with latest Microsoft updates and patches
  • Assist line manager with rolling out all IT change processes throughout business
  • Manage Meraki firewalls and routers through business
  • Managing corporate local and network printing infrastructure inc. ordering spares and consumables
  • Create and manage an IT procurement standard to be used for all new starters/replacement equipment
  • Setup new user machines as necessary, inc. hardware configuration, network configuration and Office 365 setup
  • Assist 2nd line support incidents as required
  • First point of contact for 3rd party suppliers


    Any recognised academic, technical or professional IT accreditation would be an advantage, but not essential. Successful candidates would have worked in a similar support role for a minimum of 2.5 years

  • Experience in Ethernet environments using Active Directory, TCP/IP and DNS
  • Familiarity of LAN/WAN/VPN network infrastructure including testing (ping, tracert)
  • Experience in managing Meraki routers and firewalls
  • Knowledge of remote desktop & Citrix
  • Experience in creating and working with virtual servers (Hypervisor, EXSI)
  • Experience working with FTP & EDI
  • Ability to produce accurate results whilst working under pressure and against tight timescales
  • Knowledge and experience of working in Microsoft Server/Desktop and Apple Mac environments
  • Comprehension and understanding of Microsoft SQL server 2005/2008/2012 relational database structures
  • IT experience in working within a retail environment would be a distinct advantage
  • Good communication skill and enthusiasm
  • Ability to assist and work alongside other departments
  • MS Office knowledge essential
  • Experience in working with both Windows and Mac environments


    Please send your CV and cover letter to

    Sales Associate, New York


    Retail Department, Full Time, 40 hours p/w, Flexible schedule required including evenings, weekends and holidays.

    We are looking for a talented and experienced retail sales associate to join the team at our New York flagship. This key role is responsible for driving sales, achieving profit and margin goals and delivering exceptional customer service.

    The position is available with immediate start.


    Sales & Customer Service
  • Develop personal action plans to increase sales, address problem areas and capitalise on trends.
  • Contribute to a goal-oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
  • Provide Made to Measure services by measuring clients and placing orders with the appropriate suppliers.
  • Cultivate relationships with new and existing customers, leveraging CRM tools.
  • Demonstrate an in-depth knowledge of the merchandise and achieve fluency in all aspects of product knowledge.
  • Willingness and flexibility to support all relevant initiatives and direction to ensure a profitable store environment.

  • Merchandising & Store Maintenance
  • Assist in the maintenance of the highest standards of visual, ensuring the highest of housekeeping standards.
  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
  • Ensure the selling floor is neat, clean, organised and reflects the correct visual image at all time.

  • 5+ years of luxury store sales experience (required) in menswear.
  • Experience with Made to Measure and/or Bespoke.
  • Experience with Teamwork or a similar POS system is preferable.


    Please send your CV and cover letter to North America General Manager, Kevin Hewitt at

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